FAQ

ORDERS & SHIPPING

How long does delivery take? Standard delivery takes 5–10 business days within Australia. Express delivery takes 2–4 business days. All orders are processed within 1–3 business days.

Do you offer free shipping? Yes! We offer free standard shipping on all orders over $99 AUD.

Can I track my order? Absolutely. Once your order is dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way.

I haven't received my order — what should I do? If your order hasn't arrived within the estimated timeframe, please contact us at support@sydneyolivia.com and we'll sort it out straight away.

RETURNS & REFUNDS

What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed and in original condition with all tags attached.

How do I start a return? Simply email us at support@sydneyolivia.com with your order number and we'll guide you through the process.

How long does a refund take? Once we receive your return, refunds are processed within 5–7 business days to your original payment method.

Is there a satisfaction guarantee? Yes — if you're not completely happy with your purchase, we'll do everything we can to make it right. That's our promise.

PRODUCTS & SIZING

How do I know which size to order? Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size? Yes, our pieces are designed to fit true to size. Check the size guide on each product page for specific measurements.

How do I care for my items? Care instructions are included on each garment's label. As a general rule, we recommend cold machine wash or gentle hand wash to keep your pieces looking their best.

PAYMENTS

What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure? Absolutely. Our website uses SSL encryption and we never store your payment details. All transactions are processed through secure payment gateways.

CONTACT

How can I contact you? You can reach our team at support@sydneyolivia.com. We aim to respond to all enquiries within 24 hours, Monday to Friday.